FAQs

KaVo Kerr Preferred is a loyalty program specifically for Private Practices and Group Practices that rewards each practice for purchases of most Kerr and KaVo brands.

Listed below are frequently asked questions to help you learn more about the program,  benefits and how it works. 

Q: What is the KaVo Kerr Preferred Loyalty Program?

A: KaVo Kerr Preferred is our loyalty program, which rewards customers for their purchases for Kerr consumable products and KaVo equipment. The program rewards our customers in points, which they can redeem in an Online Rewards Catalog for products, CE reimbursement and cash. It covers the following categories:

  • KaVo
  • Pelton & Crane
  • i-CAT
  • Service Level Contracts
  • Gendex
  • Kerr 
  • DEXIS 
  • Instrumentarium
  • Nomad
  • Soredex

Q: What are some key tools or pages on the website that customers should visit? 

A: We recommend that customers get to know the “My Account” and “Member Offers” sections right off the bat. In the “My Account” section members can see a dashboard of where they stand on points, see all of their transaction history, and even see if they have opted into any special loyalty-based promotions. To see “My Account” customers need to sign into their account and click on the navigation that appears under their practice name. In “Member Offers,” which appears in the main navigation on the site, members can see all special promotions currently being provided to our membership. 


Q: Why do customers see their single location appear several times in the results when they search for their practice? 

A: When customers search for their practice they frequently see multiple results for their office. This is because they may have multiple dealer accounts that all tie back to just one of their offices. It is important to select all records to ensure that customers will earn all of their points when participating in the program. If a customer believes they missed dealer records they can confirm which dealer accounts are associated to their practice by signing into their loyalty account and clicking on the "My Profile" link . This link  appears under their practice name on the right-hand side of the page. If they missed dealer records they can simply click on the "Add Another Practice" link in that same navigation menu to add the dealer accounts.  


Q: When will I start earning points?

​​​​​​​A: You will start earning points as soon as you register for the program. However, your first deposit will occur approximately two weeks after your initial registration for purchases made during that week. Then points are deposited approximately once a week for all members participating in the loyalty program. The deposit dates are also contingent on data transmission from our distributors. By signing into your loyalty account, you will be able to view an on-line statement in the "My Account" section of the site showing your purchases and the points earned for each transaction. 


Q: Why can’t I find my practice when registering? 

A:: Our registration process requires you to select your practice record(s) as provided to KaVo Kerr by the dealer(s) in which you purchase. If you have not yet purchased any KaVo Kerr product, are a DSO, or are a new practice, no practice record(s) will exist yet which could be the issue. Customers should still create a profile for the program by creating a user name, password and accepting our terms and conditions. If you are in this group, you can simply skip the step in registration that ask you to associate with your dealer records. Taking this action will allow us to backdate your points to initial date of an account creation once your dealer records become available online. To finish your registration and start earning all points owed, simply sign back into your account and click on "Add a New Dealer Account" in the site navigation a few weeks after you have been invoiced and your dealer records should be available then for you to select and complete your registration.


Q: I’ve registered, but am not seeing my point deposits? 

A: Please allow 2-4 weeks for your first point deposit. This allows time for the dealer in which you purchase to report your purchase to KaVo Kerr and time to calculate your points and make the point deposit.  If you are still not seeing your points after 4 weeks, please contact KaVo Kerr Preferred Customer Service.  


Q: What is 2018 Audit: Product Points Adjustment? 

A: The KaVo Kerr Preferred Program conducts regular audits to ensure that the points awarded are accurate. As outlined in our terms and conditions, we make adjustments when needed. These adjustments can add or remove points depending on the outcome of the audit. The “2018 Audit: Product Points Adjustment” corrected overpayment of a limited number of products. To ensure these adjustments are transparent, we always post all transactions made in our customers’ accounts.     In addition to being transparent about the results, please note that any bonus points tied to a customer’s advancement in levels were not removed as a result of this audit. For example, if a customer leveled up from Silver to Gold due to overpayment and received 15,000 bonus points due to overpayment, those bonus points were not removed from our customers’ accounts. 

Q: Who is eligible?

A: The program is open to private practices (1-2 locations) and group practices (3-19 locations). Private practices can register online, while group practices should contact their KaVo Kerr representative.

Q: How do customers sign up?

A: How do I sign up? You must register by visiting www.kavokerrpreferred.com and clicking on the register button. Once there, follow the instructions, which include:

Step 1: register and create an account.

Step 2: search for your practice.

Step 3: it takes a week or two for your first point deposit to be made. Check back in a week.

Q: Why do customers see their single location appear several times in the results when they search for their practice? 

A: When customers search for their practice they frequently see multiple results for their office. This is because they may have multiple dealer accounts that all tie back to just one of their offices. It is important select all records to ensure that customers will earn all of their points when participating in the program.  

Q: What if I have multiple offices?

A: If the customer has multiple offices, they need to register each office to ensure their practice receives all eligible rewards. Customer can do so in the registration process by searching for and adding multiple practices to your "saved" results before finishing the registration process. If their number of offices grow, they can sign back into their loyalty account, click on the drop down menu that appears under your office name, then click on “Add Another Practice.” This will take customers back to the search page where you can add additional practices.

Q: How much will offices earn for purchases?

A: Customers will earn 2% back on their equipment purchases, and 3% for consumables. This 2% earnings means they will be awarded 2 reward points for every dollar spent on equipment purchases and 3 reward points for consumable purchases. In addition to these rates, there are year-round promotions and level-advancements points that can help you earn even more. 

Rewards Table 

Q: Can you show me an example of how many points I need to earn a reward? 

A: Customers can redeem award points in the On-line Rewards catalog with as little as 4,000 points for a product redemption, and as little as 25,000 points for a cash voucher. To see all rewards offered in the program, customers should sign into their account and click on Rewards.  

Q: When can I redeem my points?

A: Practices can redeem their points any time after they have earned enough points to purchase an item in the Online Rewards Catalog. The points can be redeemed for a check, but we also added options to use points for a limited selection of Kerr product, as well as tuition reimbursement for approved Continuing Education courses. To access the Online Rewards Catalog, simply click on the Rewards option in the navigation available on the home page of the site.

Q: What will practices earn points for?

A: Points are primarily earned for purchases of eligible KaVo Kerr products, however from time-to-time we may introduce other ways for your practice to build up your point balance by offering points for specific activities such as attending events, ordering samples, taking a course, etc. To learn more about ongoing offers, visit the "Promotions" page on this site.

Q: Who within the practice earns the points?

A: Because sales are tracked at the practice level, rather than the individual ordering product, the points are technically earned by the practice. Because of this, your practice will be instructed to identify one person to be the Primary Member and manage the program point account. They have the ability to redeem the points earned on behalf of the practice. Others in the practice are able to register as Associate Members, without permissions to redeem points.

Q: How will private practices manage their KaVo Kerr Preferred account?

A: We ask that you log into your account on the KaVo Kerr Preferred website frequently. This is where you will have access to all your transaction history showing exactly how your practice earned its points and spent them in the on-line catalog.  

Q: If I participated in the 2016 Kerr Signature Loyalty Program, do I need to re-enroll? 

A: KaVo Kerr Preferred is a new program and ALL customers need to register before they start earning points. If you haven’t already done so, please register with the KaVo Kerr Preferred website to create a User Name, Password and associate with your practice’s records as reported by each dealer from which you purchase. New loyalty members will start earning points based on their date of registration in KaVo Kerr Preferred. 

Q: What is 2018 Audit: Product Points Adjustment?

A: The KaVo Kerr Preferred Program conducts regular audits to ensure that the points awarded are accurate. As outlined in our terms and conditions, we make adjustments when needed. These adjustments can add or remove points depending on the outcome of the audit. The “2018 Audit: Product Points Adjustment” corrected overpayment of a limited number of products. To ensure these adjustments are transparent, we always post all transactions made in our customers’ accounts.   
In addition to being transparent about the results, please note that any bonus points tied to a customer’s advancement in levels were not removed as a result of this audit. For example, if a customer leveled up from Silver to Gold due to overpayment and received 15,000 bonus points due to overpayment, those bonus points were not removed from our customers’ accounts.