FAQs

KaVo Kerr Preferred is a loyalty program specifically for Private Practices that rewards your practice for purchases of most Kerr and KaVo brands.

Listed below are frequently asked questions to help you learn more about the program, it’s benefits and how it works. If you still have a question, don’t hesitate to contact KaVo Kerr Preferred Customer Service where we’ll be happy to assist.

Q: What is the KaVo Kerr Preferred Loyalty Program?

A: KaVo Kerr Preferred is our loyalty program, which rewards customers for their purchases for Kerr consumable products and KaVo equipment. The program rewards our customers in points, which they can redeem in an Online Rewards Catalog for products, CE reimbursement and cash. It covers the following categories:

- KaVo

- Penton & Crane

- i-CAT

- Gendex

- Kerr 

- DEXIS 

- Intrumentarium

- Nomad

- Soredex

Q: How do customers sign up?

A: How do I sign up? You must register by visiting www.kavokerrpreferred.com and clicking on the register button. Once there, follow the instructions, which include:

Step 1: register and create an account.

Step 2: search for your practice.

Step 3: it takes a week or two for your first point deposit to be made. Check back in a week.

Q: What is the reward rate?

A: Customers will earn 2 percent back on their equipment purchases, and 3 percent for consumables. This 2 percent earnings means they will be awarded 2 reward points for every dollar spent on equipment purchases and 3 percent for consumable purchases.

Q: Can you show me an example of how many points I need to earn a reward?

A: Points will add up quickly allowing your practice to redeem rewards and advance levels. You can redeem a reward in the on-line catalog with as little as 5,000 points and advance to Silver level with just 17,000 points. Here is an example of what purchases will achieve these milestones.

Q: How is the new program different?

A: The biggest difference is that your practice can redeem your points at any time and no longer have to wait until the end of the year to realize the benefits of being a member. The points can still be redeemed for a check, but we also added options to use points for a limited selection of Kerr product, as well as tuition reimbursement for approved Continuing Education courses. There is an online catalog making it easy for members to redeem at any time.

Q: Who is eligible?

A: The program is only open to private practices.

Q: What happens to points earned in the prior Kerr Loyalty program?

A: Points earned in 2016 Kerr Loyalty program will be redeemed via rebate checks as planned.  Points will not roll-over into the new program.

Q: When will I start earning points?

A: You will start earning points as soon as you register for Kerr Product.  KaVo point earning starts July 1, 2017. You will be able to view an on-line statement showing your purchase and the points earned for each.  If you were in the Kerr loyalty program in 2016, you are earning points as of Jan 1, 2017 but need to create an account in order for points to be deposited in your practices account.

Q: What will practices earn points for?

A: Points are primarily earned for purchases of eligible KaVo Kerr products, however from time-to-time we may introduce other ways for your practice to build up your point balance by offering points for specific activities such as attending events, ordering samples, taking a course, etc.

Q: Who within the private practice earns the points?

A: Because sales are tracked at the private practice level, rather than the individual ordering product, the points are technically earned by the practice. Because of this, your practice will be instructed to identify one person to be the Primary Member and manage the program point account. They have the ability to redeem the points earned on behalf of the practice. Others in the practice are able to register as Associate Members, without permissions to redeem points.

Q: How will private practices manage their KaVo Kerr Preferred account?

A: Log into the KaVo Kerr Preferred website where you will have access to all your transaction history showing exactly how your practice earned its points and spent them in the on-line catalog.  

Q: If I am already a Kerr Loyalty member, do I need to re-enroll?

A: If your practice registered for the Kerr Loyalty program in a prior year, your practice will automatically be pre-enrolled and will have started earning points on Jan 1, 2017. If you haven’t already done so, please register with the KaVo Kerr Preferred website to create a User Name, Password and co-associate with your practice’s records as reported by each dealer from which you purchase. New loyalty members will start earning points based on their date of registration in KaVo Kerr Preferred.

Q: Why can’t I find my practice when registering?

A: Contact Customer Service and we’ll be happy to help. Our registration process requires you to select your practice record(s) as provided to KaVo Kerr by the dealer(s) in which you purchase. If you have not yet purchased any KaVo Kerr product, no practice record will exist yet which could be the issue. After making your first purchase, check back and you will be able to select your practice and complete your registration.

Q: I’ve registered, but am not seeing my point deposits?

A: Please allow 2-4 weeks for your first point deposit. This allows time for the dealer in which you purchase to report your purchase to KaVo Kerr and time to calculate your points and make the point deposit.  If you are still not seeing your points after 4 weeks, please contact KaVo Kerr Preferred Customer Service.